Shipping & Returns

This page contains information about our shipping and returns policies. Please read these terms carefully and make sure you understand them before ordering any products from our site. 

If you have any questions that are not answered below, please reach out to us at hello@yonipleasurepalace.com or use our Contact page and provide your order number. We welcome your questions and feedback as it allows us an opportunity to continually improve our products and services!

Where do we ship from?

We dispatch all products from our US distribution center in Los Angeles.

Will my parcel be discrete?

What will show up on my credit card/PayPal statement?

You can expect to see ‘Rosie Rees Pty Ltd’ or www.rosierees.com on your bank statement, not ‘Yoni Pleasure Palace’. Rosie Rees is the owner of Yoni Pleasure Palace. This is to maintain your privacy.

How long will my parcel take to arrive?

Your order is automatically fulfilled 8 hours after we receive your order. Our distribution center works 7 days a week to pack and send your orders as fast as possible!

All orders are packed in the same order we receive them . Please keep in mind that choosing express postage refers to the shipping method and does not mean that it would be sent first.

If you have any urgent requests, please email hello@yonipleasurepalace.com and we will review this on a case by case basis.

For updates within USPS, please check: https://www.usps.com/

What does ‘pre-order’ mean?

If your order is on 'pre-order' it means that your order contains one or more item(s) we do not have in stock and are waiting for new stock to arrive at our warehouse. 

Please refer to your order invoice for the estimated dispatch date(s). The estimated dates of dispatch are based on our suppliers shipping status and therefore are subject to change. 

In order for us to avoid charging our customers multiple shipping fees, we will wait until we have the complete order (in stock and pre-order items) before sending it. You will not receive your orders in two separate parcels. So if you want to receive your order quickly, do not order items on ‘pre-order’.

If you cannot wait to receive part of your order (we don't blame you!), you can reach out to our team at hello@yonipleasurepalace.com to make arrangements for a second shipping fee to be paid and we will send out the in stock items in your order separately. 

How can I track my order?

Regarding tracking, please note that it is your full responsibility to monitor the tracking delivery of your package. If for any reason you are unable to do this and the item is returned to our shop you will be charged to re-ship the package.

We recommend monitoring the tracking link which we send once your product ships and to contact the shipping provider if you notice a delay. Please check your inbox or junk mail for an automated email from us with your tracking number.

What happens if my product is lost or stolen?

We require a signature upon delivery of all our parcels for your privacy and to reduce the risk of parcels being stolen from being left on doorsteps. On the very rare occasion, parcels may be lost or stolen. If you have tracked your parcel and the latest update says it has been 'delivered' but it is missing from your doorstep or letterbox, please contact your local post office facility as it may still be at your PO box, in transit, or being re-delivered. If you believe that your parcel has been stolen, please lodge an investigation with USPS, and then email us with your order number and your case number provided by USPS. From there, we can put in an insurance claim and help rectify the situation. 

Do we accept returns?

As we send our parcels through a third party distribution center, we are unable to accept any returns. 

We can process exchanges if you contact us within 7 days of receiving your order and the products remain unused inside their original packaging. Please contact us at hello@yonipleasurepalace.com with your order number and the details of the item(s) and we can assist you from there.

Please note, there is a restocking fee of $4.99 AUD (approximately $3.50 USD) for exchanges. We will not accept exchanges without authorization first. 

If you believe the product you received has been damaged during transit, please contact us at hello@yonipleasurepalace.com within the first 7 days of receiving your order with your order number and photographs of the product(s). We will happily rectify the situation from there!

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We do not offer refunds but we can issue a store credit. We will notify you once we have received and inspected your return, and let you know if the credit note was approved or not. If approved, you will be issued a credit note to the value of the item you have purchased. Please be aware that the credit note does not expire, so you can use this at any point.

Change of mind?

Your order is automatically fulfilled 8 hours after we receive your order. Our distribution center works 7 days a week to pack and send your orders as fast as possible!

Unfortunately, this does mean that if you change your mind, orders may only be cancelled and a credit note given if you contact us within 8 hours of placing your order and we have not processed it or shipped it. Cancellations will only be accepted by email - hello@yonipleasurepalace.com

Please wait for us to reply to your email before placing an additional order as depending on your request this may not be necessary.

Discount codes

All discount codes need to be added at the checkout. No refunds or store credits will be issued if you have forgotten to use a discount code.

If you wish to add a discount code to your checkout, please do not use the express checkout options as it does skip the discount section. 

My parcel is being returned to sender (RTS). What happens next?

If the parcel cannot be delivered due to the customers error, or if a customer refuses to pay the required customs/import fees applicable to their country, fails to arrange delivery with the courier company, or fails to pick up the parcel from the collection point, the parcel becomes a return to sender (RTS). Yoni Pleasure Palace will contact you (the customer) when we receive your parcel back at our warehouse with further instructions.

The customer will be charged for re-shipment and it is the customers responsibility to make payment and provide the true and correct address, as well as collecting their parcel from the collection point, if applicable.

If the customer has changed their mind on their purchase and does not want their order to be re-shipped, a store credit will be issued minus the shipping fees. 

I would love to sell these products, do you wholesale?

Yes we do! Please read this page thoroughly before emailing our wholesale team. A minimum of 5 items per line is required if you wish to order wholesale. For example, 5 Rose Quartz Wands, 5 Nephrite Jade Eggs etc.

Email us with your enquiry to wholesale@yonipleasurepalace.com and we can send you a list of our wholesale prices. We would love these products to reach as many women as possible! 

Join the Facebook Group!

Head on over to our thriving community of women on Facebook. Request to be added to our Yoni Pleasure Palace group and ask any question about how to use your product, sexual empowerment, menstruation etc. Nothing is off the table in our non-judgement, open group!